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FAQs

Artwork

Yes, all our products are original illustrations drawn by hand, watercolor painted, and hand lettered! Most of them live in a sketchbook in the studio somewhere. All images are copyrighted so please don't copy or reproduce my artwork.

 

Shipping

Orders are shipped as regular letters, rigid flat mailers, or boxes through USPS First Class within 1-3 business days of purchase (unless otherwise noted). Letters do not include tracking. Shipping in rigid mailers and boxes includes domestic tracking number or international customs number.

Delivery times vary but USPS First Class estimates a domestic shipment takes 2-5 business days to reach it's destination and international shipments at 1-3 weeks. Any packages that incur customs fees are the responsibility of the customer.

If you need priority (faster) domestic shipping, there is an option for it at checkout. Priority shipping delivery is estimated by USPS as 1-3 business days.

NOTE: Please make sure your shipping address is correct! I can't be held responsible for orders lost to an incorrect address. If the order is returned to me, you'll need to pay for the shipping to have it reshipped or you can be reimbursed minus the shipping cost.

 

Returns

We do not accept returns or exchanges, but please contact me if there is an issue with your order and we'll figure it out! I cannot control the shipping or handling of the mail service/carrier and am not responsible for any loss or damage in transit, but if either occurs please contact me for help and I will assist you in any way I can.

 

Custom Work and Licensing

Yes I do license my artwork and occasionally do custom illustration work, logos, pet portraits, etc. when time allows for it. Head over to our contact page and fill out the form to inquire.